By Jeffrey M. Haber Call centers are nothing new to consumers. Businesses, both large and small, use them to handle their telephone communications with new and existing customers. Brokerage firms also use call centers to service some of their customers – usually those customers with accounts having less than $100,000 - $200,000 in assets. Some firms use financial advisory centers (“FAC”) to provide support for a variety of administrative and customer service issues, while oth

By Jeffrey M. Haber What anti-money laundering compliance programs should financial firms have in place? The Financial Industry Regulatory Authority (“FINRA”) recently announced that it had fined Credit Suisse Securities (USA) LLC, a former unit of Credit Suisse AG, $16.5 million for anti-money laundering (“AML”), supervision, and other violations. The self-regulatory watchdog found that the firm’s monitoring program for detecting suspicious activity was deficient in two mate

By Jeffrey M. Haber Arbitration is an alternative form of dispute resolution, meaning it is an alternative to a court proceeding. In arbitration, the parties have their dispute resolved by neutral persons (known as arbitrators) knowledgeable in the areas in dispute, rather than by a judge or jury. Arbitration has been a form of dispute resolution within the securities industry for many years, primarily because it is generally considered to be faster, inexpensive and less comp